The Coastal Gleam Promise
If we miss something, we come back for free
Tell us within 24 hours and we'll return to re-clean it at no cost. If it still isn't right after that, you don't pay for that clean.
What the promise covers
Every clean: Re-clean, then refund
Tell us within 24 hours of your clean if anything on our checklist was missed, and we come back to re-clean it free. Still not happy after the re-clean? That visit is on us.
Move in / move out: Inspection-ready
If your landlord or property manager flags an item from our move-out checklist within 72 hours of the clean, we come back and take care of it free.
Airbnb & rentals: Guest-ready turnovers
If a guest reports a cleanliness problem with something on our turnover checklist, forward us their message. We re-clean it free and refund that turnover.
How to use it
- Tell us within 24 hours of your clean, or within 72 hours for a move-out clean (call or text (954) 408-3950, or email info@coastalgleamfl.com). A photo of the missed spot helps us fix it faster.
- For a rental turnover, forward us the guest's message.
- We book a free re-clean of the missed checklist items at a time that suits you.
- If it still isn't right after the re-clean, you don't pay for that visit. If you've already paid, we refund it.
What it doesn't cover
- Tasks that aren't on the checklist for the service you booked. A standard clean doesn't include deep-clean items, for example.
- Rooms or areas we couldn't reach on the day.
- Mess that happened after we finished.
- Stains or wear that cleaning can't remove, which we'll point out when we see them.
Questions
Call or text (954) 408-3950, or email info@coastalgleamfl.com. Our local team reads every message and replies directly.
Covers the checklist items for the service you booked. These terms apply to visits booked through Coastal Gleam Property Services, LLC.